Privacy Policy
1.1 “Personal data” is defined as data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data may include: Full name, ID/Passport number and contact information.
Note: The information you provide must be accurate, as it relates to the shipping of goods, payment or refund.
1.2 We will/may collect personal information about You:
(a) When You register and/or use Our Services or Website, or open an account with Us;
(b) When You submit any form, including but not limited to application forms or other forms relating to any of Our products and services, via an online channel or by other means of delivery;
(c) When You agree to any agreement or provide Us with any documentation or information relating to Your interactions with Us, or when You use Our products and services;
(d) When You interact with Us, such as through telephone calls (which may be recorded), letters, faxes, face-to-face meetings, through social media platforms and emails;
(e) When You use Our electronic services, or interact with Us via the Website. This includes through Cookies that We may deploy when You interact with Our Websites;
(f) When You conduct transactions through Our Services;
(g) When You provide Us with feedback or complaints;
(h) When You enter a competition organized by Us;
(i) When You submit Your personal data to Us for any reason;
The above are just some common cases in which We collect Your personal data, not reflecting all the cases in which We will collect Your personal data.
1.3 When You access, use or interact with Our website, We may collect certain information by automated or passive means using a variety of technologies, which may be downloaded to Your device and may set/modify settings on Your device. The information We collect may include Internet protocol (IP) addresses, computer/mobile device operating system and browser type, type of mobile device, characteristics of the mobile device, unique device identifier (UDID) or mobile equipment identifier (MEID) for Your device, the address of a referring website (if any), browsing history. We may collect, use, disclose and/or process this information for the Purposes (defined below).
1.4 Our Website may collect precise information about the location of Your mobile device using technologies such as GPS, Wi-Fi, other technologies with similar functionality that are currently available or may be available on the Website in the future. We collect, use, disclose and/or process this information for one or more Purposes including location-based services requested by You or to provide You with information relevant to that location or to allow You to share Your location with other Users. For most devices, You can withdraw Your permission to have Your location information collected by opting out when prompted. If You have questions about how to disable location services on Your device, please contact your browser provider or device manufacturer.
1.5 Personal data collected includes, but is not limited to:
Full name
Email address
Date of birth
Address
Mobile phone number
Payment method
Any other information about the User when the User logs in and uses Our services, when the User uses Our services, as well as information related to how the User uses Our services
Aggregated data on User action history
1.6 Information storage time: Customer's personal data will be stored until there is a request for cancellation or the Member logs in and cancels. In all other cases, the Member's personal information will be kept confidential on the server of Tin hoc Sieu toc.
1.7 If You do not want Us to collect the above information or personal data, You may opt-out at any time by notifying Our Customer Care Department.
Note: If You opt out or no longer agree to our collection of personal information, Your use of the Services may be affected. For example, location services will not work if You do not allow the Website to access Your location.
ACCOUNT
Any product that does not meet the return/exchange policy stated above.
Software that is copyrighted and sent electronically.
Products on display or part of a clearance or sample sale program.
PC or Laptop that is assembled or has its default configuration changed to suit your requirements.
Products ordered upon request or any product that is noted as non-returnable (on website http://tinhocsieutoc.com or in product introduction information at the Store).
Certain features of the Service require You to provide personal data. When You participate in using the Website, We may ask You to provide Us with information such as Your full name, email address, telephone number of Your choice. We also request certain personal information including but not limited to telephone number, email address, shipping address, ID number, bank account details, date of birth, gender and interests. After participating, Your Username and Password will be used so that You can securely access and maintain Your account.
COOKIES
2.1 We may use “Cookies” or other features to allow Us or third parties to collect or share information that helps Us improve the Services We offer, or helps Us provide new services and features. “Cookies” are identifiers We transfer to Your computer or mobile device that allow Us to recognize Your computer or device and tell Us how and when Our Services are used or visited, by how many people, and track actions taken on Our Website. We may link cookie information to personal data. Cookies also collect information related to what You have added to Your shopping cart and which pages You have viewed. Cookies are also used to deliver content relevant to Your interests and track Website usage.
2.2 You may refuse the use of Cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may lose the ability to use the full functionality of our Services.
VIEW, DOWNLOAD CONTENT AND ADVERTISING
Similar to when you browse the web using a browser, when you view advertisements, access other content on our services, most of the information will be sent to us (including IP address, operating system, etc.); however, instead of the number of visits, your device can send us information about the content, advertisements viewed and/or software installed by our Services.
SUPPORT
We provide customer support via email, SMS and other forms of interaction. In order to provide customer support, We will ask for an email address and mobile phone number. We do not require any other personal data in order to provide customer support. We only use the information we receive when a customer requests support, including an email address, for customer support purposes and We will not transfer or share this information with any other third parties.
HOW DO WE USE THE INFORMATION YOU PROVIDE?
3.1 We may collect, use, disclose and/or process Your personal data for one or more of the following Purposes:
(a) To consider and/or process Your request/transaction with Us;
(b) To manage, operate, provide and/or administer your use of and/or access to Our Services, as well as Your User account and relationship with Us;
(c) To manage, operate and provide to You and facilitate the provision of Our Services, including remembering Your preferences;
(d) Improve Your experience using the Services by displaying content that is tailored to Your interests and preferences, providing a faster method for You to access your account and submit information to Us, and allowing Us to contact You if necessary;
(e) To receive, process, negotiate or complete a transaction and/or to fulfill Your requests for certain products and services and to notify You of service issues and unusual account activities;
(f) To enforce our Terms of Service or any applicable End User license agreement;
(g) To protect personal safety, rights, property or the safety of others;
(h) To identify or verify;
(i) To maintain and administer any software updates and/or other updates that may be required from time to time to ensure the effective operation of Our Services;
(j) Process or conduct customer service, provide instructions to You, receive or respond to any requests made by (or purported to be made by) You;
(k) To contact You by telephone, text message and/or fax, email and/or postal mail, or other means to maintain Your relationship with Our Services. You understand and acknowledge that when We contact You by postal mail, some of Your personal information such as your full name and address will be disclosed on the envelope.
(l) To conduct research, analysis and development of the Service (including data analysis, surveying, product and service development and/or development), to analyze User behavior for the Purpose of improving Our Service or products and/or to improve User experience;
(m) To allow for advertising, auditing and other surveys to validate the size and composition of Your target audience, and understand their experience with Tin hoc Sieu toc Services;
(n) For marketing purposes, We will send You information by various means of communication such as postal mail, email, location-based services, promotional information and materials relating to products and/or services (including products and/or services of third parties that Tin hoc Sieu toc collaborates or works with) that Tin hoc Sieu toc is selling, marketing or promoting, whether such products or services exist now or are created in the future. We will not send marketing or promotional information to You by phone, SMS/MMS or fax, unless it is not in breach of the law or We have previously received Your express consent;
(o) To use in legal proceedings or to comply with or as required by law or any governmental or regulatory request of any relevant authority, including, without limitation, to make disclosure as required by law to which Super Speed Tin Hoc is bound or required to comply;
(p) To collect statistics and research for internal reporting in accordance with statutory and/or record keeping requirements;
(q) To carry out content screening activities (including User background checks) as required by law and by Super Speed Information;
(r) To audit the Services or the business of Tin hoc Sieu toc; (s) To prevent or investigate any fraud, illegal activity, omission or misconduct, whether relating to Your use of Our Services or any other matter arising from Your relationship with Us, whether or not there is any suspicion of such conduct;
(t) To store, back up, restore (whether for troubleshooting or otherwise) your personal data, whether within or outside Vietnam;
(u) Any other Purposes which We notify You of at the time of requesting Your consent (collectively, the “Purposes”);
3.2 Some of the Purposes for which we collect, use, disclose or process your personal data depend on the circumstances at the time of collection and will not appear in the above list. However, we will notify you of such Purposes at the time of obtaining your consent, unless the processing of personal data without the consent of the data owner is required by law.
HOW DOES SUPER-SPEED INFORMATION PROTECT USER INFORMATION?
We implement a variety of security measures to ensure the safety of Your personal data on Our systems. User Data is stored behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. We will retain personal data in accordance with applicable law. However, We will anonymize Your personal data as soon as it is reasonable to assume that (i) the Purpose for which the personal data was collected is no longer being served by the original Purpose; and (ii) retention is no longer necessary for any legal or business purposes. If You cease using, or Your permission to use, and/or the Services is terminated, We may continue to store, use and/or disclose Your personal data in accordance with the Privacy Policy and Our obligations under the law. Subject to applicable law, We may securely process Your personal data without prior notice to You.
5.1 In an effort to provide You with added value, we may choose various third party websites to link to, and frame within, the Site. We may also enter into co-branding and other relationships to provide e-commerce and other services and features that We create. These linked sites have separate and independent privacy policies and security agreements. Even if the third party is affiliated with Us, We have no control over those linked sites, which have separate and independent privacy and data collection practices. Data collected by Our co-brand partners or third party websites (even if offered on or through Our Site) may not be received by Us.
5.2 We therefore have no responsibility or liability for the content, security arrangements and activities of linked websites. Linked websites are provided for your convenience only and you access them at your own risk. Nonetheless, we seek to protect the integrity of our Website and the links placed upon it and we welcome any feedback about linked websites (including if a link does not work).
GOVERNING LAW
This Privacy Policy is governed by the laws of the Socialist Republic of Vietnam.
TERMS AND CONDITIONS
Please read the General Regulations of Super Speed Information Technology and the Information Security Policy regarding the use, disclaimers and limitations of liability when using the Websites, Services and other related policies.
